The library’s role as a technology resource has increased dramatically, and now nearly every library in the country offers free access to computers and the Internet. Millions of people rely on library technology to find work, apply for college, secure government benefits, learn about critical medical treatments, and connect with their communities.
Unfortunately libraries are struggling to maintain the technology necessary to keep pace with demand. The University of Washington Information School, with funding from the Bill & Melinda Gates Foundation and the Institute of Museum and Library Services, conducted this first of its kind, large-scale study of who uses public computers and Internet access in public libraries, the ways library patrons use this free technology service, why they use it, and how it affects their lives.