Technical support and training for library staff.

To ensure that librarians continue to receive technical support for their technology programs, the foundation transitioned its call center to www.webjunction.org, an online resource center for library staff. The technical support section of the Web site received an average of 13,000 visits per month in 2004. Before the transition, foundation staff answered more than 150,000 calls and logged more than 64,000 cases in support of U.S. and Canadian libraries and the Native American Access to Technology grant recipients.